FAQ for Travelers

Do I need proof of a Negative test in order to enter Los Cabos?

Los Cabos does not require travelers to have proof of a negative COVID-19 test in order to enter. However, there are a number of other health requirements that travelers must follow to enter, such as the Health Declaration Form. You can find more information on this at "Arrivals and departures protocols

COVID-19 CARE IN LOS CABOS

  • What are we supposed to do in case of having all the symptoms, especially if we have trouble breathing? Where and how can we get tested? All public and private hospitals have tests readily available for individuals who demonstrate symptoms of COVID-19 and/or have recently traveled to known high-risk countries. If you have any symptoms upon arrival, contact the international Health team at the airport. If symptoms arise anytime during your stay in Los Cabos, stay at home and call the state’s emergency line 800-BCS-COVID (800-227-26843) to be evaluated by a doctor. People who are exhibiting symptoms and must leave their homes to seek medical attention must wear a mask or face covering to protect themselves and others and to comply with the Baja California Sur’s State authority’s mandate for all individuals to wear a mask or face covering at all times when interacting with others who are not members of their household in public or private spaces, except for certain instances. Please refer to this list of options for your medical visit:
  • Private – AMC Hospital - Phone: 01-624-143-4911
  • Private – Blue Net Hospitals - Phone: 01-624-104-3911
  • Private – H+ - Phone: 01-624-104-9300
  • Private – Hospital de Especialidades - Phone: 01-624-143-2919
  • Private – Hospiten – Phone: 01-624-145-6000
  • Private – Saint lukes Hospital – Phone: 01-624-143-0911
  • Public – Hospital General Cabo San Lucas– Phone:01-624-146-4356
  • Public – IMSS Cabo San Lucas – Phone:01-624-143-1401
  • Public – Hospital General Familiar Cabo San Lucas – Phone: 01-624-143-1444
  • Public – IMSS San José – Phone: 01-624-143-5809

Hotels are also well equipped with medical personnel to help you as well. Please call your hotel’s medical or front desk phone line to seek assistance. For any additional information, you can call the English speaking BCS COVID-19 hotline number at +52 612 199 53 86.

  • Is Los Cabos prepared to handle a resurgence of coronavirus cases that could come from the destination reopening to tourism? The health and safety of our visitors is our top priority. We have implemented special protocols and procedures to contain the virus, which includes testing facilities. 

COVID-19 TESTING

  • Am I required to take a test before boarding my international flight home? Be sure to consult your home country’s requirements for re-entry. Travelers departing to countries with a requirement to present proof of a negative COVID-19 test prior to boarding their flight home, such as the U.S. and Canada, must arrange a COVID-19 test accordingly.

The CDC requires all air passengers above the age of two returning to the U.S. to get a viral test within 3 days (72 hours) before their flight to the U.S departs and provide written documentation of their laboratory test result (written or electronic copy) to the airline or provide documentation of having recovered from COVID-19.

The Government of Canada requires all air travelers five years of age or older to provide proof of a negative COVID-19 Polymerase Chain Reaction (PCR) test result to the airline prior to boarding any international flights bound for Canada. The test must be taken within 72 hours of the traveler's scheduled departure.

  • Where can I take a test? All hotels, villas, timeshares and most lodging facilities are equipped with the Antigen test and medical personnel to administer the test, along with the medical certification that is acceptable by the CDC. The process is safe, fast, and simple and results can be provided as soon as 40 minutes.

The PCR test is administered at specific locations, including hospitals and laboratories. For more information, please see here.

Additionally, the Los Cabos International Airport will have a testing station to provide the Antigen and PCR test during emergency situations.

  • What type of proof do I need to show the airline prior to boarding my flight? Once the negative result is confirmed, the doctors will issue a medical certificate on behalf of the health authorities of Baja California Sur for travelers to present before boarding your return flight.                                                                                                     
  • Can the airline deny boarding a plane if a COVID-19 negative test is not presented before boarding? Yes. For flights departing to destinations that require a negative test, airlines must confirm the negative test result for all passengers or documentation of recovery before they board. If a passenger does not provide documentation of a negative test or recovery or chooses not to take a test, the airline must deny boarding to the passenger.                      
  • What is the cost of the test? The cost of the test varies depending on the testing facility and the type of test. However, Los Cabos Tourism Board is working in partnership with the private sector to ensure the test is provided at affordable pricing. As an example, the Antigen test starts as low as $40 USD at some locations, and some hotels are even offering additional discounts or as a courtesy service to their guests. Please call directly to the verified facilities or your hotel to learn more about costs.                                                                                                                 
  • Are there enough tests available in Los Cabos? Yes. Los Cabos’ tourism authorities are working in partnership with the hotels, local, and state authorities to ensure testing is widely available and offered to all travelers visiting the destination. Additionally, all hotels and timeshares in the destination are equipped with the Antigen test and medical personnel to provide the test. Hotels, hospitals and labs in the destination offer the medical certificates in the form needed by CDC.                                                                                                                                                
  • What happens if I test positive? People should self-isolate and delay their travel if symptoms develop or a pre-departure test result is positive until they have recovered from COVID-19. Airlines must refuse to board anyone who does not present a negative test result for COVID-19 or documentation of recovery. Hotels and resorts will offer special accommodations and discounted rates to facilitate this process. Please contact your hotel for specific information and health and safety protocols.                                                                                                                    
  • What if I have had a COVID-19 vaccine?  Do I still need a negative COVID-19 test or documentation of recovery from COVID-19? Yes, all air passengers traveling to the U.S., regardless of vaccination status, are required to provide a negative COVID-19 test result or documentation of recovery.

TRAVEL & ACCOMMODATION FOR LOS CABOS

  • When will events and group gatherings resume? How can we best plan for a future trip? Los Cabos is open to travelers and tourism activity. Los Cabos has developed a health and safety protocol system, Los Cabos with Care – A Safer Way to Get Away, centered on consistent, strict standards that facilitate a safer travel environment. We recommend contacting your hotel and activity suppliers, such as your tour operator, directly to confirm your reservations for your vacation.

The destination’s level of operation and occupancy across the tourism industry is aligned with the government of the state of Baja California Sur’s color-coded classification that determines how the destination and establishments must operate based on the level of safety they can offer.

  • What level is Los Cabos under in Baja California Sur’s color-coded classification system? Los Cabos is currently in stage 2 (yellow) of Baja California Sur’s color-coded classification system. Stage 2 allows for and requires:
    • Non-essential activity to be reopened and conducted
    • Recreational and social activities operate at capped capacities                                                           
  • When will Los Cabos resume all non-essential activities? Los Cabos is open to travelers and tourism activities. We recommend contacting your hotel and activity suppliers, such as your tour operator, directly to confirm your reservations for your upcoming vacation.                                                                                                                            
  • Are restaurants in Los Cabos open? Yes, restaurants in Los Cabos are open, working under modified operations in order to comply with the government of the state of Baja California Sur’s guidance. Restaurants must maintain an occupancy rate of approximately 1 person per 9 square feet and operate at capped capacities while in stage 5 of Baja California Sur’s color-coded reopening classification system.                                                                    
  • Are hotels open while Los Cabos falls into stage 5 (orange) of Baja California Sur’s color-coded classification system? Yes, hotels are currently open and operating for any kind of patron, whether an essential worker or tourist. If you have a current reservation at any hotel, we recommend you to contact them directly to reconfirm your booking.                                                                                                                                                    
  • Will all the facilities at my hotel be available like normal? Yes, hotels are operating with their facilities available as expected with increased health and safety protocols put in place to provide the best quality service and with no compromise on your experience. Hotels will apply increased health and safety measures in all common areas like limiting guest capacity, social distancing, advanced disinfecting and sanitizing, among others.                                         
  • Can I receive a hotel reservation refund if I had to cancel my Los Cabos trip due to COVID-19? Los Cabos is committed to supporting all travelers during their journey and has implemented a more flexible reservation policy. We encourage guests to maintain an open dialogue with hotels and timeshare hosts to address any concerns and modify reservations when needed. Hotels properties and timeshares are working with impacted guests to find alternative times according to their needs, current travel restrictions, and the COVID-19 outlook. Each hotel has specific guidelines, so travelers are encouraged to speak to a representative of the hotel to discuss their options.          
  • Can I travel between the US and Los Cabos? Are there any travel restrictions to Los Cabos? Are the US and Mexico borders open? As of today, there are no travel restrictions to Los Cabos. The airport remains open to international and domestic flights.

Be sure to consult your home country’s travel guidance and airline on re-entry and be prepared for additional screening upon your return. As this situation continues to evolve, we advise all travelers to check the U.S. State Department website for current and reliable information.

For U.S. travelers, please be advised that the U.S. government has implemented a temporary closing of the U.S. and Mexico border to nonessential travel since March 20th, 2020 for anyone crossing by car, commuter rail and ferry travel in response to the global impact of COVID-19. For U.S. Citizens living in or visiting Los Cabos, we advise them to adhere to the guidance provided by the U.S. State Department at travel.state.gov for more information.

  • Is there any impact to flight operations at the Los Cabos International Airport? The airport remains open to international and domestic flights. Flight activity is not restricted. Airlines currently flying between the U.S. and Los Cabos include American, Alaska, Delta, Southwest and United.                                                                                        
  • Is the Port of Los Cabos operating? Given the cancellations of all main cruise lines internationally, the Cruise Port in Los Cabos is not welcoming any cruises at this time. The Los Cabos Tourism Board is maintaining close communication with cruise lines to plan for the return of cruises.

HEALTH & SAFETY & EXPERIENCE IN LOS CABOS

  • What measures is Mexico taking to limit the spread of the virus? Mexico is following a gradual reopening of economic, social and educational activities. Regions are being evaluated based on five categories: public health and workplace measures, essential and non-essential labor, open space and vulnerable people and schoolchildren and being categorized under one of four stages in the country’s color-coded classification system.                                  
  • Is Los Cabos implementing any health protocols to avoid the spread of COVID-19 in the destination? Our top priority is the health and wellbeing of travelers, their loved ones and our community. The Los Cabos Tourism Board works with national and local health authorities, hospitals, care units, airport, port, hotels, resorts, and travel partners to implement health and security protocols to protect the people, share resources and maintain regular communication.

Los Cabos with Care – A Safer Way to Get Away is Los Cabos’ health and safety protocol system in place for fighting against the spread of infection. The seven-step system evaluates and strictly implements health and safety protocols across the airport, transportation, accommodations, restaurants and bars, tour activities, the beach and throughout the local community. The system is implemented in partnership with Intertek Cristal, the highest standard of health and safety protocols in the industry.

Los Cabos’ health and safety protocols are aligned with the protocols expected by the Mexico federal government.​ The destination is working toward getting businesses to obtain a "Clean Point" (Punto Limpio) certification, which is offered by the Mexico federal government for businesses strictly adhering to hygiene protocols.

Los Cabos earned The World Travel & Tourism Council´s (WTTC) stamp of approval for its newly designed @Safe Travels@ badge, qualified by adopting WTTC´s standardized health and hygiene protocols across the destination.

Los Cabos achieved Sharecare health security verification, becoming the world’s first VERIFIED™ travel destination. This designation signifies that the majority of the hotels and resorts in the destination continue to ensure that their health protocols are in compliance with over 360 expert-validated global standards.

Additionally, Los Cabos has enforced a flexible travel policy across all hotel properties and streamlined the communication protocols between hotel, suppliers, and local authorities to further help keep the community and travelers safe and healthy.

  • Won’t welcoming travelers and operating tourism activities increase the spread of COVID-19 in the destination? Los Cabos is taking extensive precautionary measures to prioritize the health and safety of residents and travelers in Los Cabos. The destination has strictly implemented health and safety protocols to be adopted by hotels, providers and establishments in the destination to help travelers experience Los Cabos as safe as possible.       
  • What will Los Cabos do if there is a rise in coronavirus cases in the destination? Will the destination close again? Los Cabos is open to tourism with deep care and attention to the need to maintain safety as a top priority. Los Cabos is taking extensive precautionary measures to prioritize the health and safety of residents and travelers in Los Cabos. Los Cabos is keeping close contact with State and Federal government to closely monitor the containment of COVID-19 in the destination and will act carefully to implement incremental safety procedures as necessary.
  • Are there any recommendations when traveling to Los Cabos? How can I help to avoid getting the virus while traveling to Los Cabos? It is recommended for travelers to take extra precaution to protect themselves and others while traveling. It is recommended to:
    • Apply increased personal hygiene practices, such as frequent and thorough hand washing as strictly as possible, particularly upon entering and exiting shared locations, such as airplanes, restaurants, hotels and group activities, as well as after using the restroom, blowing your nose, coughing or sneezing.
    • Follow the Baja California Sur’s State authority’s mandate to wear a mask or face covering at all times when interacting with others who are not members of your household in public or private spaces, except for certain instances, such as when eating, drinking, swimming, etc.
    • Carry hand sanitizer for personal use when soap and water are not available.
    • Avoid touching your eyes, nose, and mouth with unwashed hands.
    • Maintain appropriate distance from others and limit shared contact with others when possible.
    • Avoid contact with people who are sick.
    • Expect increased health and safety protocols implemented throughout the destination.
    • Pay attention to your health for 14 days after returning to the U.S. Stay home and seek medical advice if you get sick with fever, cough, or have difficulty breathing.
    • Avoid traveling and contact with others if you are sick. Stay home and seek medical advice if you get sick with fever, cough, or have difficulty breathing.
    • Consider underlying health conditions and avoid situations that put yourself at increased risk for more severe disease. This entails avoiding crowded places, avoiding non-essential travel, such as long plane trips, and especially avoiding embarking on cruise ships.

Visit the CDC's webpage for additional information about COVID-19.

  • Am I required to quarantine upon arrival in Los Cabos? Quarantine is not required upon arrival to Los Cabos. It is recommended to pay attention to your health during your trip and for 14 days after returning home. Avoid traveling and contact with others if you are sick. Stay home and seek medical advice if you get sick with fever, cough, or have difficulty breathing.                                                                                                                                                               
  • Do I have to wear mask when traveling and throughout my vacation? The CDC recommends that everyone wears a cloth face covering over their nose and mouth when in the community setting, including during travel times. It is required under the Baja California Sur’s State authority’s mandate for all individuals to wear a mask or face covering at all times when interacting with others who are not members of their household in public or private spaces, except for certain instances, such as when eating, drinking, swimming, etc.
  • Will I find any experiences in Los Cabos different now than prior to COVID-19? To help keep the community and travelers safe and healthy, Los Cabos designed health and safety guidelines that are implemented by hotels, time shares, restaurants, transportation companies and travel operators. Some of these measures include:
  • At the airport:
    • Implementation of health screenings to detect and isolate travelers suspected to be infected with the virus
    • Strict implementation of social distancing measures at arrivals, check in, and while handling luggage
    • Increased sanitization and routine cleaning of frequently touched surfaces and equipment, including equipment to transport luggage or cargo, scanners, touch screens, handrails, etc.
  • Across transportation:
    • Limitation of close or shared contact between the driver and passengers with social distancing measures where possible
    • Increased sanitization and routine cleaning of frequently touched surfaces
  • At restaurants:
    • Limitation of close or shared contact amongst staff, between staff and patrons, and amongst patrons
    • Increased sanitization and routine cleaning of frequently touched surfaces and equipment, including lounges, counters and tables, stools and chairs, handrails, beverage stations, trays, etc.
  • Across various other services:
    • Rigorous communication of all health and safety protocols from tour operators/guides/service provides to tourists visiting the destination
    • Limitation of close or shared contact with social distancing measures where possible
    • Implementation of company or guide assessments of potential risks in crowded locations for tours and activities
    • Increased sanitization and routine cleaning of frequently touched surfaces, equipment, vehicles and self-guides
    • Availability of liquid soap and sanitizing gel for staff and tour or activity participants
    • Implementation of an identification, detection and management process for staff or guests suspected of infection of COVID-19

The way we travel might have changed, but Los Cabos’ unique experiences remain the same.

  • What is the risk of getting COVID-19 on an airplane? According to CDC, because of how air circulates and is filtered on airplanes, most viruses and other germs do not spread easily on airplanes. Although the risk of infection on an airplane is low, travelers should try to avoid contact with sick passengers and wash their hands often with soap and water for at least 20 seconds or use hand sanitizer that contain 60%–95% alcohol.
  • What is Los Cabos doing to prevent the spread of COVID-19 from air travelers?  The Los Cabos International Airport has implemented several measures to help detect infected travelers and contain the spread of the virus. These include:
    • Implementation of health screenings to detect and isolate travelers suspected to be infected with the virus including the following:
      • Thermal imaging to monitor and identify passengers with temperatures higher than 99.0 F
      • Risk factor questionnaire to asses travelers arriving in Los Cabos accessible only through mobile devices by visiting the following link: http://afac.hostingerapp.com/ or scanning the QR code displayed in the airport to limit person-to-person contact
      • Isolation of infected travelers
      • Requirement under the Baja California Sur’s State authority’s mandate for masks or face coverings to be worn by all individuals at the airport and throughout the destination at all times when interacting with others who are not members of their household in public or private spaces, except for certain instances, such as when eating or drinking, etc.
      • Timely alerts to communicate positive COVID-19 cases at the airport
    • Strict implementation of social distancing measures at arrivals, check in, and while handling luggage, such as:
      • Airport staff and passengers to maintain a safe distance (6 feet) from others at all times, including at check in, immigration area, luggage drop-off and pick up, boarding, and disembarking among many others.
      • Airport staff to avoid touching passenger and crew boarding passes, luggage, identification documents, credit cards, mobile devices, etc.
      • Seating arrangement to ensure separation and healthy distancing protocols.
    • Increased sanitization and routine cleaning of frequently touched surfaces and equipment, including equipment to transport luggage or cargo, scanners, touch screens, handrails, etc.
  • Is it safe to go on a cruise? According to CDC, cruises put large numbers of people, often from countries around the world, in frequent and close contact with each other. This can promote the spread of respiratory viruses, such as the virus that causes COVID-19. You may get sick from close contact with an infected person or by touching contaminated surfaces. CDC recommends travelers, particularly those with underlying health issues, defer all cruise ship travel at this time. 

To reduce spread of respiratory viruses, including COVID-19, the CDC recommends:

  • Older adults and travelers with underlying health issues should avoid situations that put them at increased risk for more severe disease. This entails avoiding crowded places, avoiding non-essential travel, such as long plane trips, and especially avoiding embarking on cruise ships.
  • Discuss cruise ship travel with your healthcare provider prior to travel.
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer that contains at least 60% alcohol. Stay in your cabin when you are sick and let the onboard medical center know immediately if you develop a fever (100.4°F/38°C or higher), begin to feel feverish, or have other symptoms (such as cough, runny nose, shortness of breath, or sore throat).

COVID-19 RESOURCES

As Los Cabos continues navigating this challenging time, the Los Cabos Tourism Board team of experts are ready to provide you with the latest information related to the destination. You can reach one of our experts at covid19@visitloscabos.travel

  • Is there a hotline where we can call to ask for information and assistance? If you are in Baja California Sur, you can call 800-0044-800. People feeling sick should stay at home and call the state’s emergency line 800-BCS-COVID (800-227-26843) to be evaluated by a doctor. People who are exhibiting symptoms and must leave their homes to seek medical attention must wear a mask or face covering to protect themselves and others and to comply with the Baja California Sur’s State authority’s mandate for all individuals to wear a mask or face covering at all times when interacting with others who are not members of their household in public or private spaces, except for certain instances. For any additional information you can call the English speaking BCS COVID-19 hotline number at +52 612 199 53 86.

If you need personalized assistance or have any questions regarding a trip to Los Cabos, please send an email to our COVID-19 response team at covid19@visitloscabos.travel.

General Information on Coronavirus Disease 2019 (COVID-19)

  • What is coronavirus disease 2019 (COVID-19)? Coronavirus disease 2019 (COVID-19) is a respiratory illness that can spread from person to person. The virus that causes COVID-19 is a novel coronavirus that was first identified during an investigation into an outbreak in Wuhan, China.
  • How does COVID-19 spread? The virus that causes COVID-19 probably emerged from an animal source but is now spreading from person to person. The virus is thought to spread mainly between people who are in close contact with one another (within about 6 feet) through respiratory droplets produced when an infected person coughs or sneezes. It also may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.